“On returning to work after lockdown, David’s sessions were a vital part of our efforts to re-focus and to re-define our purpose”
The sessions were designed to allow the team to develop a better understanding of their customers journey and how we as a team could create delight at each stage. Practicing our customer service and communication skills in a safe environment gave us all confidence that we were ready for anything. David’s engagement with the whole team was excellent and he managed to make the days thought provoking, fun and rewarding.
Cara Stewart – Operations Manager – National Trust for Scotland